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Moroccanoil® values your comments and concerns. Please feel free to contact us at 1-888-700-1817 or info@moroccanoil.com as we welcome your feedback.

FAQ

Product

Where can I purchase Moroccanoil® products?

Moroccanoil is sold exclusively through partner salons nationwide. Please refer to the salon locator visiting our mobile website via smartphone. The salon locator will use geo-location functionality to pinpoint the clients exact location and route them to specific salons in their area. As a result, Moroccanoil products and locations will be completely visible to all clients who search for them.

Do Moroccanoil products contain paraben?

No, all Moroccanoil products are free of paraben.

Do Moroccanoil products contain silicones?

Yes. Products such as Moroccanoil Treatment, Moroccanoil Treatment Light, Glimmer Shine, Hydrating Styling Cream, Moisture Repair Shampoo and Conditioner, Intense Hydrating Mask, Intense Curl Cream, Frizz Control, Curl Defining Cream, Extra Volume Conditioner and Weightless Mask all do. Silicones in these products provide a level of protection from heat styling and moisture loss, as well as enhance luster, smoothness and manageability.

Can I use Moroccanoil products on my body?

Moroccanoil Treatment includes specific ingredients designed to beautifully transform hair. For Moroccanoil body products please visit our Body Line.

Can I use Moroccanoil while I am pregnant or nursing?

We recommend consulting your physician. All ingredients used are listed on our packaging.

How can I carry Moroccanoil products in my salon?

To carry Moroccanoil products in your salon, please email moroccanoil@mcsaatchi.com.

Do Moroccanoil products contain safe levels of pH?

Yes. The pH levels vary from 3.5 to 7.0 for Moroccanoil products that contain water.

Shipping

FLAT RATE SHIPPING

Moroccanoil orders are shipped via UPS on business days (Monday through Friday 8:30-17:30, excluding major holidays). Moroccanoil offers standard shipping to the contiguous 48 US states, for a flat shipping fee of $10 for orders less than $55. Free shipping is offered for orders more than or equal to $55. For Alaska and Hawaii, Moroccanoil offers a $35 flat rate shipping fee for all orders. Shipments to U.S territories (such as Puerto Rico and Guam) and the Armed Forces or to a P.O. Box are currently unavailable. Please allow 5-10 business days for the processing and shipping of an order.

Returns

What is your return policy?

Moroccanoil does not accept any returns for products purchased on the E-Store. Products purchased on the E-Store cannot be returned to a Moroccanoil distributor nor to a salon which sells Moroccanoil products. If a product purchased is defective, customer shall contact Moroccanoil Online Customer Service by phone at 1-888-700-1817 , or via email at info@moroccanoil.com , within 14 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect and a proof of purchase.

Press

For press inquiries please email press@moroccanoil.com.

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