Frequently Asked Questions
Q: Where can I purchase Moroccanoil® products?
A: Moroccanoil is sold exclusively through partner salons nationwide. Please refer to the salon locator visiting our mobile website via smartphone. The salon locator will use geo-location functionality to pinpoint the clients exact location and route them to specific salons in their area. As a result, Moroccanoil products and locations will be completely visible to all clients who search for them.
Q: Do Moroccanoil products contain paraben?
A: No, all Moroccanoil products are free of paraben.
Q: How can I protect my hair against environmental elements such as sun, salt water and chlorine?
A: Use a finishing spray. Moroccanoil Glimmer Shine protects hair and adds luminous shine. To also prevent static and frizz, dust your hairbrush with Moroccanoil Glimmer Shine to enhance effectiveness.
Q: I have color treated hair and find that my scalp is dry and irritated from chemical processing. Is there a Moroccanoil product available that can help alleviate this?
A: Yes, Moroccanoil Dry Scalp Treatment is an ideal treatment for hair and scalps that are sensitive to color. Use before any color service to protect the scalp and eliminate itchiness. It also provides soothing relief to tight scalps when hair extensions are being removed.
Q: Can I use Moroccanoil products on my body?
A: Moroccanoil Treatment includes specific ingredients designed to beautifully transform hair. For Moroccanoil body products please visit our Body Line.
Q: Can I use Moroccanoil while I am pregnant or nursing?
A: We recommend consulting your physician. All ingredients used are listed on our packaging.
Q: How can I carry Moroccanoil products in my salon?
A: For more information and to contact us please reference our Salon Professionals tab.
Q: How can I learn more about employment opportunities within Moroccanoil?
A: To learn more about current employment opportunities available, please reference our Careers tab.
Q: Do Moroccanoil products contain silicones?
A: Yes. Products such as Moroccanoil Treatment, Moroccanoil Treatment Light, Glimmer Shine, Hydrating Styling Cream, Moisture Repair Shampoo and Conditioner, Intense Hydrating Mask, Intense Curl Cream, Frizz Control, Curl Defining Cream, Extra Volume Conditioner and Weightless Mask all do. Silicones in these products provide a level of protection from heat styling and moisture loss, as well as enhance luster, smoothness and manageability.
Q: Are silicones safe?
A: At Moroccanoil, we use only the finest cosmetic-grade ingredients in all of our products. Our silicones—specifically, cyclomethicone and dimethicone—are both naturally derived from sand and are compliant to industry regulations in the U.S. Europe and Japan. Silicones act as a lightweight lubricant to make the surface of the hair feel smooth without leaving a residue. Their unique molecular structure (larger molecules with wider spaces between each molecule) allows them to form a breathable barrier without weighing the hair down.
Q: Do Moroccanoil products contain safe levels of pH?
A: Yes. The pH levels vary from 3.5 to 7.0 for Moroccanoil products that contain water.
Q: What is the shelf life of Moroccanoil products?
A: Depending on the product and market, Moroccanoil products will either have an expiration date imprinted on the packaging, a purchase-after-opening (PAO) symbol or both. The PAO is a small jar icon with a number inside that indicates the number of months the product will keep and be optimal for use after opening. The time period depends on the stability testing that we do.
Q: Are Moroccanoil products suitable for all hair types?
A: Moroccanoil products are suitable and gentle for all hair types. From the finest strands to the coarsest tresses, our argan oil-infused formulas nourish and condition—without weighing hair down or making it oily. For targeted hair needs, we recommend visiting a salon to get professional advice on what Moroccanoil product best addresses your specific hair concern.
Q: How can I check the balance of my gift card?
A: To check your gift card balance please click here.
Q: What is your return policy?
A: Moroccanoil does not accept any returns for products purchased on the E-Store. Products purchased on the E-Store cannot be returned to a Moroccanoil distributor nor to a salon which sells Moroccanoil products. If a product purchased is defective, customer shall contact Moroccanoil Online Customer Service by phone at 1-888-700-1817 , or via email at firstname.lastname@example.org, within 14 days of receipt of product. In order to process its request, the customer shall provide a detailed description of the defect and a proof of purchase.
Q: What are your shipping options and rates?
A: Moroccanoil orders are shipped via UPS on business days (Monday through Friday 8:30-17:30, excluding major holidays). Moroccanoil offers standard shipping to the contiguous 48 US states, for a flat shipping fee of $10 for orders less than $55. Free shipping is offered for orders more than or equal to $55. For Alaska and Hawaii, Moroccanoil offers a $35 flat rate shipping fee for all orders. Shipments to U.S territories (such as Puerto Rico and Guam) and the Armed Forces or to a P.O. Box are currently unavailable. Please allow 5-10 business days for the processing and shipping of an order.