KEY ELEMENTS OF THIS POLICY
3. Information Collected
4. Information Collected through our Website
5. How Moroccanoil uses Information
6. Limits on Collection of Personal Information
7. Limits for Using, Disclosing and Retaining Personal Information
8. Service Providers
14. Other Websites
Moroccanoil has designed its websites to minimize the amount of personal information collected and request only the information that is required to ensure that users can effectively participate in the activities and events. No personal information is collected from visitors to this website unless they provide it to us voluntarily and knowingly.
At some Moroccanoil websites, users may be allowed to order products, gift items, enter contests, subscribe to services or otherwise respond to certain offers and opportunities. In order to accomplish this, it may be necessary for the users to voluntarily provide some of the following types of personally identifiable information: name, address, e-mail address, telephone number, fax number, credit card information and information about interest in and use of various products, programs and services.
At certain websites, users can request that items, products or information be sent directly to other recipients. It may be necessary for the users to provide their name, address, e-mail address and telephone number.
Moroccanoil or its service providers that help us maintain and operate our web sites may also automatically collect certain non-personally identifiable information relating to users’ access to and use of our websites, as part of the standard operation of the hosting servers, by using cookies, web beacons, and other technologies. This technology does not personally identify the user or extract any information from the users’ computer. Rather, it is used to provide an enhanced online experience, to measure and monitor the use of the Moroccanoil website and to improve its design and content.
The information this technology collects may include: the name of the user’s Internet service provider, the user’s IP address, the user’s browser type and operating system, the user’s type of computer or mobile device, the date and time the user accessed the website, the Internet address of the website from which the user entered the Moroccanoil website, pages the user views, links the user clicks, the length of time the users visits our website, and where the user goes after leaving the Moroccanoil website. As stated above, data that would personally identify the user is known only when voluntarily submitted.
Moroccanoil may use various technological methods to track the patterns of users accessing and using our website, including the following methods
Web Beacons: Web beacons are small pieces of data that are embedded in images on the pages of websites. We may use these technical methods to analyze the traffic patterns on our site, such as the frequency with which our users visit various parts of our site. These technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. We may also use these technical methods in HTML e-mails that we send to determine whether you have opened those e-mails or clicked on links in the e-mails. The information from use of these technical methods may be collected in a form that is not personally identifying.
Click Stream Data: When you use, read, browse or download information from our website and apps, we or our service providers may also collect information such as the date, time and duration of a visit, information about your location, the pages accessed, the IP address of your computer, and any information downloaded.
Users may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance of Canada (“DAA Canada”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA Canada companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Canada Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our site or apps or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA Canada or NAI websites, your opt out may not be effective. Additional information is available on the DAA Canada’s website at http://youradchoices.ca/ or the NAI’s website at www.networkadvertising.org.
Third-Party Content (e.g., social media links): Some of the content on our website and apps may include applications made available by third parties, which could include social media buttons or links that allow you to share content or links to our website and apps through the relevant third-party platforms. These third-party applications themselves may facilitate the collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third-party websites to understand their privacy practices and options they may make available to you in relation to their collection of your personal information.
If the user voluntarily provides any requested information, Moroccanoil generally uses that information for internal purposes only, such as to fulfill request for products, items and to provide the services the user may have requested. In addition, Moroccanoil may use this information to communicate directly with the user, such as to respond to inquiries, to fulfill a request for an online newsletter or other online subscription service, or to (in accordance with applicable law) offer the user additional information about our products, programs, services, promotions or offers. Such responses will include information on how to opt out from receiving further information or services.
Certain information Moroccanoil receives online may on occasion be combined with other records to enhance the ability to market (in accordance with applicable law) products or services that may be of interest to users.
Moroccanoil may also collect, use and disclose personal information for the following purposes:
• to authenticate your identity;
• to provide personal information to third-party suppliers of products and services (as discussed in more detail below);
• to manage or transfer our assets or liabilities, for example, in the case of an acquisition or merger, the provision of security for a credit facility or the change of a supplier of products or services;
• to maintain accurate customer records;
• to protect us, yourself and others from fraud and error and to safeguard our business interests;
• to collect debts owed to us;
• to comply with legal and regulatory requirements;
• to distribute to third parties including financial institutions, payment processors, landlords, lawyers, financial institutions and government licensing bodies for any of the above purposes. When your personal information is to be used for a purpose not previously identified, we will disclose that new purpose to you before such use, and we will seek your consent unless the use is authorized or required by law.
Moroccanoil will not collect personal information indiscriminately but will limit collection of personal information to that which is reasonable and necessary. We will also collect personal information as authorized by law.
Moroccanoil will only use or disclose your personal information for the purposes set out above and as authorized by law. We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retaining the information and retention is no longer necessary for a legal or business purpose. We will take due care when destroying personal information so as to prevent unauthorized access to the information.
Moroccanoil may use agents or contractors for processing or fulfillment. Such agents or contractors are required to use the information only for purposes of carrying out the services they are performing for Moroccanoil. If we require an agent or contractor to deal with your personal information, we will take reasonable steps to ensure that they adhere to privacy procedures and will keep your personal information confidential. We will not provide more information than is necessary to the agent or contractor and will ensure that the information is returned or destroyed once the purpose for which it was given is filled.
Our agents or contractors may be located outside of your jurisdiction, and you acknowledge that personal information may be processed and stored in foreign jurisdictions with different privacy laws, and that the governments, courts or law enforcement or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction.
Although Moroccanoil takes appropriate measures to safeguard against unauthorized disclosures of information, Moroccanoil cannot assure you that personally identifiable information that is collected will never be disclosed in a manner that is inconsistent with this policy. Moroccanoil has, however, put in place reasonable physical, electronic and administrative safeguards to help prevent the unauthorized access and use of the information collected online.
We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete. Since the personal information we collect is provided directly by users, we rely on you to provide accurate personal information about yourself. However, if you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed. If a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.
You have a right to access your personal information held by Moroccanoil. Upon written request and authentication of identity, we will provide you your personal information under our control. We will also give you information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We may charge you a reasonable fee for doing so. We will make the information available within a reasonable time, and in any event within the timelines established by applicable privacy laws. In some situations, we may not be able to provide access to certain personal information (for example, if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, etc.). We may also be prevented by law from providing access to certain personal information. If we refuse an access request, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
The entire content of the Moroccanoil® web sites, including but not limited to texts, designs, graphics, interfaces, or code and the selection and arrangement thereof (the "Content"), are the property of Moroccanoil or the property of other owners who have granted Moroccanoil the right to use such Content. In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction, copy, publication, retransmission, communication or use in anyway of the Content is strictly forbidden without the prior written consent by Moroccanoil. All trademarks, registered or not, service marks and trade names (collectively the "Marks") are the property of Moroccanoil, or the property of other owners who have granted Moroccanoil the right to use such marks.