PRIVACY POLICY

Moroccanoil® is sensitive to the concerns regarding the private information of the visitors to its Site and recognizes that users of the Site may become concerned about the information they provide to Moroccanoil and how this information is later used. As a result, the below Privacy Policy (together with the Terms and Conditions, Cookie Policy (and any other documents referred to)) explain certain choices a user of the Moroccanoil® Site can make about the manner in which their information is collected and sets out the basis of which any personal data Moroccanoil® collects from you, or that you provide to Moroccanoil® will be processed.

INFORMATION COLLECTED

Moroccanoil® has designed its Site to minimize the amount of personal information collected and only requests information that is required to ensure that users can effectively use the Site and participate in the activities and events. No personal information is collected from visitors to the Site unless you provide it to us voluntarily and knowingly.

Parts of the Moroccanoil® Site enables users to enter contests, subscribe to services or otherwise respond to certain offers and opportunities. In order to accomplish this, it may be necessary for the users to voluntarily provide some of the following types of personally identifiable information: name, address, e-mail address, telephone number, fax number, credit card information and information about interest in and use of various products, programs and services.

Users can also request that items, products or information be sent directly to other recipients. It may be necessary for the users to provide the name, address, e-mail address and telephone number of the intended recipient.

With regard to each of your visits to the Site Moroccanoil® may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

 

  • Information about the user’s visit including the Uniform Resource Locators (URL) of the website from which the user entered the Site and which website the user then went onto after leaving the Site (including date and time); products viewed or searched for; page response times, download errors, length of visit to certain pages, page interaction information (such as scrolling and clicks), and any phone number used to call our customer service number. 

COOKIES

In order to offer and provide a customised and personal service through the Moroccanoil’s® Site, Moroccanoil ® may use cookies to store and help track information about users.

A cookie is a small text file sent to a user’s device that Moroccanoil® uses to store limited information about the user’s use of the website. Moroccanoil® uses cookies to provide the user with certain functionality and to personalise the website content. Without cookies, this functionality would be unavailable. For detailed information on the cookies used and the purposes for which Moroccanoil® use them see our Cookie Polic http://www.moroccanoil.com/uk/about/cookies/.

HOW MOROCCANOIL® USES INFORMATION

If the user voluntarily provides any requested information, Moroccanoil® generally uses that information for internal purposes only, such as to provide the services the user may have requested. In addition, Moroccanoil® may use this information to communicate directly with the user, such as to respond to inquiries, to fulfill a request for an online newsletter or other online subscription service, or to offer the user additional information about our products, programs, services, promotions or offers. Such responses will include information on how to opt out from receiving further information or services.

Moroccanoil® may also use information voluntarily given by its users to allow selected third parties to provide users with information about goods or services that Moroccanoil® feels may interest the user.  Certain information Moroccanoil® receives online may on occasion be combined with other records to enhance the ability to market products or services that may be of interest to users. Moroccanoil® may use agents or contractors for processing or fulfillment. Such agents or contractors are required to use the information only for purposes of carrying out the services they are performing for Moroccanoil®.

Moroccanoil may have to disclose personally identifiable information in response to legal requests, for example court orders, or specific requests from law enforcement agencies.

Moroccanoil® may use the information it collects about its users to administer or improve the Site to ensure that content is presented in the most effective way for the user and the user’s computer and as part of Moroccanoil’s® efforts to keep the Site safe and secure.  Moroccanoil® may also use the information it collects about users to measure or understand the effectiveness of its advertising and to make suggestions and recommendations to its users about goods or services that may interest them.

DISCLOSURE OF INFORMATION

Moroccanoil® may share users’ personal information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract Moroccanoil® enters into with users.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to the user.
  • Analytics and search engine providers that assist Moroccanoil® in the improvement and optimisation of the website.

Moroccanoil® may also disclose user’s personal information to third parties in the event that Moroccanoil® sells or buys any business or assets, in which case Moroccanoil® may disclose users’ personal data to the prospective seller or buyer. 

STORAGE OF PERSONAL DATA

The data that Moroccanoil® collects from its users may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Moroccanoil® or for one of its suppliers. Such staff maybe engaged in, among other things, the fulfilment of the users’ order, the processing of payment details and the provision of support services. By submitting personal data, user agrees to this transfer, storing or processing. Moroccanoil® will take all steps reasonably necessary to ensure that users’ data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on Moroccanoil’s® secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although Moroccanoil® will do its best to protect its users’ personal data, it cannot guarantee the security of data transmitted to the Site; any transmission is at users’ own risk. Once Moroccanoil® has received users’ information, Moroccanoil® will use strict procedures and security features to try to prevent unauthorised access.

CHILDREN PRIVACY POLICY

Moroccanoil® is especially sensitive to the need to protect the interests of children and has adopted this Children's Privacy Policy to supplement its Privacy Policy.

Parents have the ultimate responsibility to supervise their children's online activities to ensure that children have a safe and rewarding experience. Moroccanoil® urges parents to discuss the online release of personal information with their children and urges children to check with their parents before entering information on any website.

When a child under 13 enters a contest or sweepstakes, asks to receive an e-mail newsletter, or requests to participate in other activities or receive other services, it may be necessary for Moroccanoil® to ask the child to supply personally identifiable information, such as his or her name, address, e-mail address, telephone number, hobbies and information about his or her interest in, and use of, various products, programs and services. [It is also a condition of entry to any of the above mentioned activities or services that the child obtains parental consent.] Moroccanoil® does not request that the child disclose more information than is reasonably necessary to participate in the activity of interest to the child.

In addition, Moroccanoil® may also collect certain non-personally identifiable information when a child visits the Site, as part of the standard operation of the hosting server, by using Cookie Technology. This technology does not personally identify a child or extract any information from his or her computer. The information this technology collects may include: the name of the child's Internet service provider, the date and time the child accessed the website, the Internet address of the website from which the child entered the Site and where the child went after leaving the Site. Data that would personally identify a child is known only when voluntarily submitted.

Upon proper identification, any parent can review any personal information Moroccanoil® has collected from his or her children, if Moroccanoil® still maintains the information in its database.

The Site is not intended for children and Moroccanoil® suggests any minor to use the Site only under supervision of an adult.

OTHER WEBSITES

The Moroccanoil® Site may contain links with other websites whose information and privacy practices are different from Moroccanoil’s®. You should consult the privacy policy of these other websites since these are not governed by the Moroccanoil® policy and may adopt different procedures for handling information. Moroccanoil® does not accept any responsibility or liability for these other website’s policies.

USERS’ RIGHTS

Users have the right to ask Moroccanoil® not to process users’ personal data for marketing purposes. Moroccanoil® will usually inform users (before collecting data) if Moroccanoil® intends to use the data for such purposes.  Users can exercise their right to prevent such processing by checking certain boxes on the forms used to collect data.

Please contact us at the address given at the end of this policy if you have comments or concerns regarding our policies or practices. In addition, you may contact us if you want to do any of the following

  • Access the personally identifiable information this Moroccanoil® website has collected about you or your child.
  • Correct factual errors in such information.
  • Request that Moroccanoil® does not process your personal data for marketing purposes.
  • Request to have this information deleted, or request that Moroccanoil® no longer collects or maintains such information.

Please be sure to include your e-mail address or mailing address, and a telephone number, where we can reach you. We will take reasonable steps to verify your identity before granting you access to the personal information that we collect and maintain about you or your child.

CHANGES TO OUR PRIVACY POLICY AND CONTACT INFORMATION

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

Questions, comments and requests regarding this policy should be addressed to:

Moroccanoil

Legal Department

5742 Ferrier Street

Montreal, QC. Canada H4P 1M7

By Fax:

(514) 933 6998

Contact Us