Auto-Replenish Subscription Policy
The Auto-Replenish Subscription Policy governs all recurring purchase.
When you first make a recurring purchase, you will select the frequency of the subscription for each selected product (e.g. every 1 month, every 3 months, every 4 months, etc.). At the time you sign-up, you will only be charged for your initial order of product(s). After the initial order, you will be automatically charged the listed price for each product you signed up for a recurring purchase at the frequency you selected during sign-up (e.g. every 1 month, every 3 months, every 4 months, etc.). All subscriptions are continuous unless you cancel.
You can cancel at any time as described below. However, except as otherwise noted below, any amounts charged to or paid by you prior to such cancellation or modification will not be refunded, and cancellations or modifications may not impact any order for which you have already been charged, depending on the status of the order.
By purchasing a product through our Auto-Replenish service, you agree and acknowledge that your purchase has an initial and recurring payment charge and you accept responsibility for all recurring charges prior to cancellation, including where applicable, any charges processed by Moroccanoil after the expiration date of your payment card.
Moroccanoil may change the price of products or remove products from time to time, and will communicate any price or product availability changes to you in advance at the email address associated with your account. By continuing to allow Moroccanoil to charge your account after the effective date of a price change, you indicate your acceptance of such price change. If you do not agree with a price change, you have the right to reject the change by cancelling your subscription prior to the next billing cycle. Please make sure that you read any notifications of price changes carefully.
If your Auto-Replenish order is temporarily out-of-stock, we will send you an email alerting you to that and will ship your order and charge your payment method as soon as it is back in stock. If you want to cancel your order during this period, please follow the cancellation methods listed below.
Your Auto-Replenish will remain in effect until you cancel it. You may cancel at any time in one of three ways:
(1) Log into your account profile here, select Manage/Cancel Subscription and follow the prompts to cancel.
(2) Several days ahead of each Auto-Replenish shipment, and before you are charged, you will receive an upcoming order email sent to the email address associated with your account. This email will contain a subscription management link that will direct you to the page in your account where you can cancel or change your subscription.
(3) By contacting Moroccanoil Client Care (Customer Service) at 1-888-700-1817
Cancellations become effective immediately unless such cancellation is made less than forty-eight (48) hours before the product shipment date in which case the cancellation will be processed for the following shipment. If you cancel Auto-Replenish for an item and then reactivate it, any discounts applied to the Auto-Replenish item may not be the same discount in effect at the time of cancellation. If the Auto-Replenish discount percentage for the program changes or any other Auto-Replenish benefits change, the new discount and/or benefits will be applied to your future shipments of that item.
By making a recurring purchase and choosing to participate in our Auto-Replenish program and providing your credit card information, you consent to the storage of your credit card information by Moroccanoil. All credit card information is appropriately encrypted, thereby ensuring that all orders are placed safely and securely. As such, Moroccanoil is not liable for any direct or indirect damages related to credit card fraud or theft.